Melanie Scott, who worked in the intensive care unit at Cambridge’s Royal Papworth Hospital throughout the COVID crisis booked a three-night stay at a ‘beautifully presented’ four bed townhouse in Oldbury
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A nurse claims she spent her first family break since the coronavirus pandemic 'cleaning a filthy Airbnb'.
Melanie Scott, who worked in the intensive care unit at Cambridge's Royal Papworth Hospital throughout the Covid crisis booked a three-night stay at a 'beautifully presented' four bed townhouse in Oldbury with her sister and their children earlier this month.
But upon arrival she said she noticed the living room rug was "filthy" and paint work throughout was "very chipped and tired", not ‘stylish and contemporary’ as promised, reports Birmingham Live.
She said the kitchen splash back, cupboard doors and sides were "sticky and needed cleaning", there was "dried food encrusted in place mats" and "a used face mask, lots of litter and thick dust" around one of the beds.
Melanie Scott claimed she found a cupboard full of previous guests' rubbish
She also claimed she emptied three buckets of "filthy water'" after mopping the kitchen floor.
Ms Scott sent a message to the host via the app to make them aware of the issues, adding that she needed to take an antihistamine as the dust "irritated her eyes and made them swell" and also "aggravated her asthma", leaving her "wheezy".
She ended the message explaining she was "disappointed with the level of cleanliness, especially as there is a cleaning charge".
Ms Scott was assured the property would be "fully cleaned" the following morning, with the issues put down to "teething problems".
Ms Scott was assured the property would be "fully cleaned" the following morning, with the issues put down to "teething problems"
Ms Scott said parts of the floor were filthy
"On returning that night, the place had been vacuumed but surfaces were still dusty and unwiped," she told BlackCountryLive.
"The cupboard where the spare bedding was kept was full of previous guests' rubbish and my sister found a dusty, used sock on her windowsill."
She continued: "This holiday was a treat from me to my sister and her children, and a chance for me to have some much needed time out.
"Instead we spent our time cleaning a premises which promised ‘an enhanced cleaning protocol’, it wasn’t even remotely clean. And sending in the cleaner the second day did little to improve things.
She also claimed there was a worn sock on the windowsill
"I think the level of filth was just unacceptable, even more so whilst in a global pandemic.
"We stayed there to visit Drayton Manor and Warwick Castle, places our dad and late mum would take us every year as children whilst visiting family friends in Tamworth – that is why we did not leave sooner and put up with the house, because we were so keen to spend the time together.
"As with many families, this is the first time we have seen each other in a year."
The nurse claimed the flat was full of other guests' rubbish
Scott said she contacted Airbnb upon her return but was told she was exempt from the refund policy as she didn't inform the company within 24 hours of the problem.
However she has since received a full refund.
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A spokesman for Airbnb said: “We were disappointed to learn about this experience and have refunded the guest.
"In the rare event something isn't as expected, we ask guests to contact us within 24 hours of check in and our community support team is on hand 24/7 to help.”