Lauren Wright with her partner and four children (Image: Lauren Wright)

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A mother of four claims her Pontins chalet was full of broken glass, ants and mould that gave her son an asthma attack.

Lauren Wright, 26, from Stowmarket in Suffolk, arrived with her partner and four young children at the Camber Sands Pontins resort in Sussex on May 31.

She entered the chalet where the family were staying and says she found glass on the floor, an ant infestation and severe condensation, according to Sussex Live.

The mould was so severe Ms Wright claims it gave her six-year-old son an asthma attack. He had to be visited by doctors but is now fine.

The floor in the chalet was allegedly covered in broken glass and infested with ants
(Image: Lauren Wright)

Ms Wright, who works as an immuniser, wrote in a damning online review about the family's experience: “After 40 minutes in the check in line, we got our keys to the chalet.

“There was no cleaning sticker on the front door, there were shards of glass on the living room floor, an ant infestation in the kitchen, mouldy ceiling and headboard in one bedroom, severe condensation in every room, it didn’t smell clean, it smelt musty and mouldy and the fridge didn’t work."

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Ms Wright says she complained to reception, telling them that two of her children had asthma and so she was not prepared to stay in a chalet with mould.

However, Ms Wright claims her complaint was rejected.

"This was despite telling her that my six-year-old had an asthma attack due to the mould and required his nebuliser," she said.

Lauren's four children during their trip to Pontins
(Image: Lauren Wright)

The Pontins chalet in Camber Sands was full of mould according to Ms Wright
(Image: Lauren Wright)

“That wasn’t good enough so I complained again and it took them until 10.30pm to come and tell us they have moved us to a club apartment.

"We were also told this chalet should not have been used by the manager."

However, the trouble did not stop there, according to Ms Wright, who claims equipment at one of the parks had a screw and a nail sticking out.

She said: “My six-year-old caught his T-shirt on there, had it not been his T-shirt, it would have sliced through his arm.”

She added that there was little mask wearing and the place was “so packed with what looked like drunk adults and riot children, you could barely move, definitely no social distancing”.

Ms Wright claims her son caught his shirt on a loose nail on the park equipment
(Image: Lauren Wright)

Ms Wright also said there was “a constant smell of weed”.

Pontins was slammed by guests last summer, unhappy about hygiene and the state of repair of their accommodation.

Environmental Health Officers were called in to carry out an inspection in August 2020 due to the high volume of customer complaints but declared it 'satisfactory'.

At the time, a spokesman for Rother District Council said: “The role of environmental health officers is solely to enforce the legislation Rother District Council is responsible for.

“We take all complaints very seriously but many raise issues that we do not have jurisdiction over and have no powers to address. For those where we do have enforcement powers, thorough investigation is carried out and all necessary action is taken.

“We have licensing powers, powers to control food safety and structural safety, and powers under the Health and Safety at Work Act.

"We have no control over the quality or cleanliness of temporary holiday accommodation, and these complaints should be directed to the companies providing the accommodation.

“In recent days, Environmental Health Officers have carried out an inspection at the Camber site and found the standard of food hygiene was very good – a FHRS 5 awarded. In addition, we were satisfied that precautions being carried out to prevent Covid 19 infections were good.”

Pontins has been approached for comment.