By Paul Martin
BBC News

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  • Coronavirus pandemic

image copyrightFamily photoimage captionTaxi driver David Miller lost 10 days of work by isolating after the NHS phone app told him to

A man denied a £500 grant after being told to isolate by the NHS phone app has said it was a "kick in the teeth."

In Wales, the self-isolation support scheme for low-earners is still not available to people who are notified by the app.

Taxi driver David Miller lost 10 days of work by isolating and had no grant.

The Welsh Government said it is assessing a potential change to the app that would "support" users to apply for the grants.

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The self-isolation support scheme is intended to help with loss of earnings for those told to self-isolate who cannot work from home.

In Wales it is also for parents and carers on low incomes with children who are self-isolating.

In December it was reported that the NHS Track and Trace app for Wales and England had been updated to allow people notified that they must isolate to claim the £500.

But while users in England notified by the app can claim the payments after going through an identity-verification process, people in Wales cannot.

Mr Miller, from Pembroke, received a notification on the NHS app on Boxing Day telling him to self-isolate for 10 days.

As a recipient of housing benefit he should have been able to claim the £500 grant to offset his loss of earnings.

But when he applied via his local authority he was told they could not pay him.