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Virgin Media customers have been left without access to the internet due to a broadband outage in parts of the UK.
Customers have complained online, stating their landline phones are also out of use as millions are forced to work – and teach from home – due to pandemic restrictions.
The telecoms giant confirmed it's experiencing technical issues in Guildford, Surrey, however despite complaints in other major cities, its status page suggests the service is running as normal.
Almost 700 people were struggling to use their internet shortly before 11.30am on Monday, but this number has since fallen to just over 200 on outage tracker DownDetector.
DownDetector also appears to show problems in London, Cardiff and Birmingham although Virgin Media is yet to confirm these regions are affected.
The telecoms giant said the issues have now been resolved – however denied that it affects other regions beyond Guildford
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"@virginmedia How do I report and get action on continued poor service/outages? Website says status is fine. Calling means lengthy hold. You direct people to forums that can't help with infrastructure/network issues. And in meantime it's been hard to do work on Virgin media network – AGAIN," one customer wrote.
Customers have also been complaining to Virgin Media via Twitter, with some saying they can't work – or teach – from home due to connectivity issues.
One customer wrote: "#virginmedia out. Seeing all the other messages not going to spend an hour on hold to be told there’s no issue. #workfromhome is tricky with no WiFi."
Another person said: "Internet has been down for sustained periods for the last 4 days in W3 in London. Two parents, both trying to work full time and home school two children without the Internet! Absolutely livid!!!!!"
Others claim it's a daily occurrence: "Another day and broadband down again. This is a daily occurrence where I live and with the need to work from home is a disgrace. Can’t complain though as you have to wait 2 hours plus on customer service line. Joke."
The telecoms giant has confirmed it's experiencing an outage in Guildford, Surrey.
Is your connection down? Let us know in the comments section below
Replying to one customer, Virgin Media tweeted: "We are aware of an outage in your area."
A spokesperson from Virgin Media said an engineer is working on the issue, however insisted that the connectivity issues are in Guildford, only.
A Virgin Media spokesperson said: "We’ve fixed the local issue which meant customers in the Guildford area briefly lost broadband services this morning and apologise for any inconvenience caused."
Virgin Media has approximately 3.2million customers in the UK.
It comes after the network confirmed it will hike bills by £44 a year for millions of customers.