Amazon is investigating reports of customers being sent random items, such as foot massagers and cat food, instead of their pre-ordered Playstation 5 consoles.
Deliveries of Sony’s latest £449.99 gaming machine began in the UK on Thursday as early pre-orders were fulfilled. But reports began to emerge from a number of Amazon customers whose highly sought-after Playstations had disappeared.
"Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today?," tweeted Bex April May, an MTV journalist.
Others said they had received items such as coffee machines and Nerf guns.
Supply chain issues and huge consumer demand mixed with the closure of physical retail stores has led to chaos around the launch of both the Playstation and Microsoft’s Xbox Series X and S.
In a statement Amazon confirmed the missing orders and insisted it was a “small proportion” of its PS5 sales.
“We’re really sorry about that and are investigating exactly what’s happened,” the company said.
So, @AmazonUK looks like someone has stolen my (day late) PS5. Right outer box, wrong item. Where can I get help? @AmazonHelp @PlayStationUK pic.twitter.com/qBIZ3RHl1I
— Anthony Dickens (@antdickens) November 20, 2020
“We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
Many reports seem to have suggested that their delivery was delayed and the tape that was used to seal the box was clear instead of the company’s “Prime” branded tape.
Anthony Dickens, the managing director of Push Square, was one of the customers affected and said it looked as though someone had “stolen” his PS5.
Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU
— Bex April May (@bexlectric) November 19, 2020
As it stands customers face a lengthy wait for the next re-stocking. Retailers have yet to commit as to when the next batch of consoles will be in stock.
The websites of John Lewis, Game, and Tesco, all crashed before midday on Thursday as the PS5 officially went on sale.
Currys, which had a separate site for Sony’s PS5 orders, had a waiting list up to 180,000 people long, before delaying its launch entirely.
Sony has reportedly struggled to acquire enough chips, produced by AMD, for its new consoles ahead of its pre-Christmas launch. Earlier this year, Jim Ryan, the boss of its Playstation business, admitted engineers had been unable to visit Chinese factories due to Covid travel restrictions.
Gamers flocked to eBay in the hope of finding a unit, with many forking out as much as double the recommended retail price. The vast majority of listings were sold between £700 and £800, despite the disc edition costing £449.99 and the digital edition at £349.99.